Terms & Conditions:

Bookings

All bookings must be made through https://www.shineclubs.com/
All bookings are subject to availability.
The person making the booking accepts the booking conditions on behalf of the account holder.
All bookings must be paid for at time of booking unless card instalment plan is selected at time of booking or you are paying by Childcare Vouchers/Tax Free Childcare.
If we are not on the Early Years Register at your school, Reception-aged children can only attend Shine Clubs for a maximum of 1 hour and 59 minutes per day.

Cancellation Notice and Charges

It is the account holder’s responsibility to cancel sessions.
Any booked sessions which are not attended are still charged unless 24 hours notice is given.
Parents must inform Customer Care by email if their children are arriving late at after school club due to attending an extra-curricular club.
Holiday booking day swaps can only be made subject to availability. This must be done by email to info@shineclubs.com
Any booked sessions that are not attended will still be charged but can be used as credit. This credit must be used within 6 months.
All bookings must be made prior to arriving onsite. If you arrive at a site and have not booked your child will not be accepted until a booking is made.
It is the parents’ responsibility to inform the school if their child is attending after school club.
It is the parents’ responsibility to let the school know of any late cancellations.

Special Offers and Discount Codes

Discount vouchers or offers can only be used for the purpose stated.
Only one offer or discount code can be used per booking.
Each voucher code can only be used once per customer.
Each voucher code can only be used on one booking and will not be valid if you would like to book further days on a separate booking before the voucher deadline ends.
Offers and discounts may be withdrawn at any time.

Payments and Overdue Balances

Types of payment available are Credit/Debit card, Childcare Voucher or Tax Free Childcare.
When paying by Childcare Vouchers or Tax Free Childcare, please use your child’s full name as the payment reference.
Having an overdue balance may lead to the termination of your child’s place within the club.
Shine Clubs will pass any unrecovered fees to an external debt collection agency. Any fees associated with the debt collection will be passed on to the debtor.

Late Collection Fees

A charge of £1 per minute will be applied to all collections made after the advertised session end time.

Safeguarding and Welfare

We are committed to safeguarding all the children in our care from harm and abuse.•
Shine Clubs are obligated to report any suspected child abuse or neglect to the relevant authorities.
Parents must inform Shine Clubs of any conditions that may affect their child (medical, learning, behavioural, etc). If full information is not provided, this may result in Shine Clubs excluding them from certain activities or if it felt necessary, excluding them from using Shine Clubs. In such circumstances no refund or credit will be paid.

Medication

If your child requires medication of any sort, including an inhaler, the following must be in place before your child can attend:

Completed Health Care Plan, please contact Customer Care who will email this to you.
Permission to Administer medication form, please contact Customer Care who will email this to you.
Our own supply of medication at the club – we have no access to any medication stored in school.

Please note: If the above is not in place, your child will not be able to attend the session.

Collecting

Children can only be collected by an adult over the age of 16 who has been authorised to collect them which is done by the parent adding collectors on their account as a collector.

Babysitting

Any babysitting/care arrangement between parents and Company Name staff is entirely separate from any agreement with Company Name. Company Name does not take responsibility for such private arrangements, although any behaviour that has a negative effect on the business may be considered misconduct and will be dealt with in accordance with the Disciplinary Procedure.

Exclusion

Shine Clubs reserves the right to exclude or refuse any person without notice, if we consider that their presence compromises the good atmosphere of the club. Transport home will be the responsibility of the parent and no refund/credit will be available.

Forced Closures

If Shine Clubs is forced to close due to an external factor such as bad weather, infectious or contagious disease outbreak, Power cut, Teacher Strikes or other industrial action, by order of Local Authority or Environmental Health, customers will still be liable for fees incurred during the entire period of closure.

Schedule Changes

Shine Clubs may need to amend activity programmes, schedules, services, dates, times and/or venues on occasions that may be out of our control. This will be without refund or compensation to the customer.

Photography

Shine Clubs occasionally take photographs and videos at our venues which can be used for marketing and promotional purposes, including on social media. If you would rather your child was not included in any photographs, please ensure your child’s details are up to date.

Complaints

If you or your child were not entirely satisfied with the services we provided, we would appreciate the feedback. Please see our complaints procedure for official steps. If you feel the complaint outcome is insufficient or would like to escalate your grievance further, please email The Head of Shine Clubs on info@shineclubs.com

Liability

Shine Clubs does not accept liability for personal injury or death of any participants unless directly caused by the proven negligence of the company or its servants.
Shine Clubs take no responsibility for any items that are lost/stolen or damaged at the club.

Lost Property

On request, Shine Clubs will endeavour to return items that can be identified. Postage costs of lost property are the responsibility of the parent. Unclaimed Breakfast and After School Club lost property will be distributed to local charities at the end of each half term. Holiday Club lost property will be distributed to local charities two weeks after the school holiday.

Parent Abuse of staff

The threat or use of physical violence, verbal abuse, intimidation or harassment towards our staff is likely to result in a termination of all direct contact. Such incidents may be reported to the police and this will always be the case if physical violence is used or threatened.

Data Protection

Shine Clubs collect personal details for you and your child to register and enable us to process your booking. It is your responsibility to ensure that you have the necessary permission to pass on the personal details of everyone required. Shine Clubs may hold some of your details for future marketing purposes. Please let us know if you do not want to receive future communication from Shine Clubs.
For Shine Clubs policies and procedures, please visit: www.shineclubs.com
Parents must agree to the terms and conditions of our booking system to book with us.